Refund policy

We hope you love your REPKULTURE pieces
If something isn’t quite right, we’re here to help.

Our return system is designed to prioritise exchanges and store credit, helping us reduce waste, protect small-batch production, and keep delivering unique, limited collections. Please note that refunds are not available for international orders.

Returns Window

We offer 14 days from delivery to request a return.

To be eligible:

  • Items must be unworn, unused, with tags attached

  • In original packaging

  • With proof of purchase

How To Request a Return or Exchange

Please submit your request via our return portal:
👉 https://p4vb6b01cm8.typeform.com/to/M9f0x1v2

Once approved, you’ll receive instructions on how to return your item.

Exchanges

Exchanges are the fastest and easiest way to get the right fit or style.

✔ Priority processing
✔ Faster turnaround
✔ Helps us reduce waste and overproduction

If your preferred item is unavailable, you can opt for store credit instead.

Store Credit

Store credit is issued as a digital gift card, valid for 12 months and can be used on all future drops.

Bonus incentive:
Choose store credit and receive a $10 bonus credit as our thank you.

This option allows you to:

  • Secure future releases

  • Stay flexible

  • Support sustainable small-batch production

Refunds

Refunds are available for full-priced items only, once your return has been received and inspected.

Please note:

  • Original shipping costs are non-refundable

  • Return shipping costs are covered by the customer, unless the item is faulty or incorrect

  • Refunds are processed within 5–10 business days after approval

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact hello@repkulture.com.au within 48 hours of delivery with photos.

We’ll arrange:
✔ A replacement
✔ An exchange
✔ Or a full refund (including shipping)

Final Sale & Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Sale items

  • Swimwear

  • Custom or made-to-order pieces

  • Gift cards

International Orders - Returns & Store Credit

Due to the high costs and logistics involved in international shipping, international returns are eligible for store credit only.

International Return Conditions:

  • Return requests must be submitted within 14 days of delivery

  • Items must be unworn, unused, with tags attached, and in original packaging

  • Customers are responsible for all return shipping costs

  • Duties, taxes, and original shipping fees are non-refundable

Store Credit:

  • Issued as a digital gift card

  • Valid for 12 months

  • Can be used across all future drops and collections

At this stage, refunds are not offered for international orders, unless an item is faulty or incorrect.

Faulty or Incorrect International Orders

If your international order arrives faulty or incorrect, please contact hello@repkulture.com.au within 48 hours of delivery, including photos.

We will organise:
✔ Replacement
✔ Exchange
✔ Or full refund (including shipping)